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Web2.0 的網頁設計

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惠普和戴爾服務器


我們在香港及中國數據中心使用惠普和戴爾服務器。

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Knowledge Base on Web PDF 列印 E-mail
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Knowledge Management and News Feed

News Articles and Newsletter ManagementKeep your clients updated with company news and updates with the news module. Staff users can publish articles that will appear on the support desk home page and your support desk visitors are able to subscribe to news articles by entering their e-mail address. When creating news articles you may choose to send an e-mail newsletter out to the subscriber list, publish the article on the support desk or both. Articles can be syndicated into an RSS (Really Simple Syndication) feed made available to your visitors on the support desk home page.

Knowledgebase


Consolidate articles and FAQs using the knowledgebase module. Nested categorization allows articles to be organized and navigated neatly and intuitively in a tree-like structure. Used in concert with the Tickets module in SupportSuite™ and eSupport™, knowledgebase articles can easily be referenced when replying to a ticket with a few clicks. Articles can also be syndicated by category using RSS (Really Simple Syndication).


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Live Web Traffic Monitor PDF 列印 E-mail
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Live Traffic monitor of your web site

Real Time Visitor Monitoring = Live Respone Application 

The Live Response Desktop Application provides real time visitor monitoring across your entire support desk and any page that displays the live chat button or (optional) visitor tracking JavaScript code. You can monitor user footprints (navigation history), the time spent on your websites as well as other detailed user information such as their country (represented by a small flag), screen size, browser, operating system, referrer and search engine information.


Search Engine Integration

Easily see what search engine a visitor used to reach your site and with what search query (keywords) they used. Use this feature to boost your site's SEO effectiveness and to better relate with visitors who would like to chat. Visitors who have reached your site via a search engine will be displayed in a different color (customizable through the support desk) than the rest, for easy identification.

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數碼證書

我們非常自豪地宣佈我們為客戶提供數碼證書/電郵證書,  防禦欺詐電郵  致電辦公室 +852.23700993