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1sthost Software Solution
Netgate SG-8860
There are no translations available.

The Netgate SG-8860 1U Security Gateway Appliance can be configured as a firewall, LAN or WAN router, VPN appliance, DHCP Server, DNS Server, and IDS/IPS with optional packages to deliver a high performance, high throughput front-line security appliance at an excellent price. With preloaded pfSense software, the SG-8860 1U is a fast networking security solution unencumbered by traditional annual contracts, licensing fees, or artificial limitations. Built with performance, versatility, and low total cost of ownership in mind, this is a low power system built to provide a high level of I/O throughput and optimal performance.

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Firewall Features

Netgate is a firewall and router distribution based on FreeBSD that is functionally competitive with expensive, proprietary commercial firewalls. pfSense software-based appliances can be configured as a stateful packet filtering firewall, a LAN or WAN router, VPN Appliance, DHCP Server, DNS Server, or can be configured for other applications and special purpose appliances. This next generation pfSense security appliance features include:

  • Stateful packet filtering firewall or pure router
  • Routing policy per gateway and per-rule for failover and load balancing
  • Transparent layer 2 firewall
  • Support for IPV6, NAT, BGP
  • Captive portal with MAC filtering, RADIUS support, etc
  • VPN: IPsec, OpenVPN, L2TP
  • Dynamic DNS client
  • Reporting and monitoring features with real time information

Technical Specifications

CPU Intel "Rangeley" Atom C2758 with QuickAssist
CPU Cores 8
Memory Options 8GB DDR3L Non ECC
Storage Options 64GB eMMC Flash
128GB mSATA SSD
2x 150GB mSATA SSD (RAID1)
Network Interfaces 6x Intel 1GbE
Network Expansion Options None
USB Ports 2X 2.0
Console Port Mini USB
Max Active Connections 8.0 Million
Power Internal AC/DC 100-240V, 50-60 Hz
Case 1U rack mount
Dimensions 17.2" (437mm) x 1.7" (43mm) x 8.5" (216mm)
Cooling Active
Operating Temperature 0°C (32°F) to 60°C (140°F)
Hardware Warranty 12 Months
Certifications CE, FCC, RoHS, UL
Power Consumption 9W (idle)
Support Options Local installation, setup, local support, Onsite and Remote support

[1] Layer 3 forwarding performance using FreeBSD without a packet filter exceeds 400Mbps. Using pfSense with the default ruleset offers performance exceeding 100Mbps.

 

 
Netgate XG-1537
There are no translations available.

The Netgate XG-1537 1U pfSense Security Gateway Appliance is an excellent solution for medium to large business to provide flexible configuration and support for multi-WAN, high availability, VPN, load balancing, reporting and monitoring, etc. With preloaded pfSense software and 10Gbps SFP+ ports, the XG-1537 1U is a fast networking security solution unencumbered by traditional annual contracts, licensing fees, or artificial limitations. It can be configured as a firewall, LAN or WAN router, VPN appliance, DHCP Server, DNS Server, and IDS/IPS with optional packages to deliver a high performance, high throughput front-line security appliance.

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Firewall Features

Netgate is a firewall and router distribution based on FreeBSD that is functionally competitive with expensive, proprietary commercial firewalls. pfSense software-based appliances can be configured as a stateful packet filtering firewall, a LAN or WAN router, VPN Appliance, DHCP Server, DNS Server, or can be configured for other applications and special purpose appliances. This next generation pfSense security appliance features include:

  • Stateful packet filtering firewall or pure router
  • Routing policy per gateway and per-rule for failover and load balancing
  • Transparent layer 2 firewall
  • Support for IPV6, NAT, BGP
  • Captive portal with MAC filtering, RADIUS support, etc
  • VPN: IPsec, OpenVPN, L2TP
  • Dynamic DNS client
  • Reporting and monitoring features with real time information

Technical Specifications

CPU Intel "Xeon-DE" D-1537, 1.7 GHz FCBGA 1667 supported SoC
CPU Cores 8
Memory Options 8GB DDR4 UDIMM
Storage Options 256GB M.2 SSD
2x 150GB 2.5" SSD RAID 1
Network Interfaces Dual LAN via Intel® i350-AM2 1 Gigabit Ethernet
Dual LAN via SoC 10GbE SFP+
Virtual Machine Device Queues reduce I/O overhead
Supports 10GbE (SFP+), 100BASE-TX, and 1000BASE-T (RJ45)
1x Realtek RTL8201N PHY (dedicated IPMI)
Network Expansion Options 4-Port Intel GbE
2-port Chelsio SFP+ Expansion
USB Ports 2x 3.0 ports
Console Port VGA
Max Active Connections 8 Million
Power 200W Internal Power Supply, 100~240V, 50-60Hz, 2.6 Amp Max
Case Standard 19" 1U rack mount
Dimensions 17.2" (437mm) x 1.7" (43mm) x 9.85" (250mm)
Cooling Active
Operating Temperature 0°C to 60°C (32°F to 140°F)
Hardware Warranty 12 months
Certifications CE Emission, FCC, RoHS, UL
Power Consumption 20W (idle)
Support Options Local installation, setup, local support, Onsite and Remote support


[1] Layer 3 forwarding performance using FreeBSD without a packet filter exceeds 400Mbps. Using pfSense with the default ruleset offers performance exceeding 100Mbps.

 

 
SmarterTrack

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Issue tracking, email tickets, live chat, knowledge base, community portal, help desk and more ...

The only help desk software you'll ever need.

SmarterTrack is an online help desk that allows you to improve customer service while better utilizing employees and lowering your overall support costs. Deliver unparalleled customer care using an email ticketing system, live chat and VoIP integration. Plus, SmarterTrack has a self service portal that includes a complete knowledge base and an online community for user-to-user interaction.

Everything you need for exceptional customer service

Ticketing System

Let SmarterTrack manage your all of your communications! With a robust and flexible email ticketing system, you'll spend less time handling requests and more time finding solutions.

Live Chat

Take a proactive approach to increasing business and securing sales by bringing live chat, and instant communication, to your online Web presence! Deliver real-time customer service when it matters most.

VoIP and Call Logs

Connect your VoIP service to easily communicate with customers over the phone. Managing phone calls alongside other communications lets you make the seamless switch from text to voice.

Self-Service Portal

Your resources should be available, even when you're not. With a complete knowledge base, user community and more, information is readily available for your customers 24/7/365.

The cornerstone of your help desk

Instant communication equals instant happiness. Offering live chat on your support portal and website allows you to reduce phone calls, assist more customers concurrently and cater to customer preferences. Live chats can also increase customer service while decreasing your overall expenses!

Calling all customers!

Reliable issue tracking starts with an email ticketing system that centralizes customer communication. In addition, your help desk should deliver robust reporting on, and management of, the questions and comments that are made across all departments and agents. SmarterTrack delivers that and much more.

Whether on desktop or mobile, SmarterTrack's robust help desk software helps ensure that nothing falls through the cracks and that issues are addressed quickly, reliably and professionally.

Live chat for real-time conversations

Use your legacy analog phones or connect through your existing VoIP phone system to effortlessly add the personal touch of connecting with customers over the phone. Take it up a notch by using SmarterTrack Communicator, the help desk's softphone that seamlessly integrates your phone system with all other forms of customer correspondence.

Regardless of the method used, it's possible to keep and track phone calls, associate calls with tasks or tickets, create time logs and more, further centralizing all communications in a single location. Perfect for two-agent shops, corporate call centers and anything in between!

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Use SmarterTrack for ALL customer communication

SmarterTrack can centralize all of your communication channels in one location! This means you can see the complete history of a customer, including all of the email exchanges you've had with them, all of their live chats, their survey history, the amount of time you've spent working with them and so much more.

With all of this information at your fingertips, you will be better equipped to deliver exceptional customer service with a personal touch.

The benefits of a self service portal

Inform your customers of new announcements and posts using the ultimate communications hub: your self service portal! Along with the standard communication methods available -- email ticketing, live chat, calls and the Community -- customers can also access your RSS feeds and see things like your recent blog posts or social media activity, as well as announcements that are broadcast in the News section. All of this works together to create a current, constantly updated stream of information that search engines like Google and Bing absolutely LOVE.

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Global presence

With support for nearly 60 different languages, SmarterTrack makes it easy to communicate on a global level. Talk to your customers in their language, regardless of your location. Managing a team spread across the globe? Multiple time zone support for both agents and customers means you'll always meet your SLA!

Gain greater insights

More than 70 pre-defined summary and trend reports give you the information needed to uncover problems, establish policies and accurately measure results. With all of your communications incorporated in one platform, you can correlate all of your data together to truly understand company and employee performances, along with customer satisfaction.

But wait...There's more!

Task Management

Spend more time completing tasks and less time managing them! Use SmarterTrack to manage an efficient process for company projects and individual agent deadlines by organizing, assigning and prioritizing tasks, all in one centralized and easy-to-access location.

Multiple Brands

Provide customers with unique experiences across every company, product, division or brand! Each self service portal can be uniquely stylized using custom CSS, colors and logos so that your customers get exactly what they're looking for with no confusion.

Customer Surveys

Measure customer satisfaction to live chat or ticket responses quickly and easily! Surveys are fully customizable, allowing you to get all the information you need to monitor agent replies and ensure customer satisfaction.

Events System

Automatically trigger a series of actions on virtually every aspect of your help desk so that you can keep your focus where it belongs: on your customers. With Events you can escalate issues, enforce SLAs, send out alerts and more.

Web Services

With a complete API that encompasses virtually all of the functionality available in SmarterTrack, you can automate common tasks like creating users, querying live chats and more! You can also use External Providers to integrate into your existing applications or databases, such as a CRM database, billing software or any other back-end system.

Product Integrations

Having an extensive API means that third-party developers can build integration modules for their own applications or other popular products and services. In addition, we created our own modules for some of the leading management applications and control panels that are used by web hosts and ISPs and enterprise organizations around the world.

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Download to try, We provide Internet Virtual Server and Support

 
SmarterStats

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The website analytics necessary to succeed online.

Managing an online presence is easy with SmarterStats! Start by analyzing web traffic to understand the popularity of a website or storefront. Then use Site Tuning to analyze that site, making sure that it's performing efficiently for visitors and search engines. Finally, Data Mining allows site owners to dig deeper into web logs, and website traffic data, to better track and optimize overall business goals.

A full suite of web analytics tools

Web Analytics

Web logs are a treasure trove of information! From information on web server errors to paths and pages taken during search engine visits to data on the views, visits and hits that web pages receive, web log analytics can provide more, and more detailed, information about any website and its visitors.

Site Tuning

The SmarterStats website analyzer can help protect against 20+ common issues that adversely affect the usability of a website. These errors can ruin a user's experience and hinder search rankings by making it difficult, if not impossible, for Google, Bing and other search engines to crawl a website!

Data Mining

Data mining takes a "deep-dive" into website statistics, and web server logs, to find hidden patterns in data. Recognize patterns of customer behavior and act on those findings, target marketing efforts and increase sales, see the paths visitors take to get to a specific page of a website and more.

Perfect for a single site or thousands of sites

Whether you run a small hobby site or your own online business, SmarterStats can give you the information you need to succeed online. The Free Edition of SmarterStats is perfect for individuals looking to optimize and report on a single site, and it doesn't matter if you're hosting your own site or using a shared hosting provider, lease a dedicated server or even use a VPS. All you need is access to your raw log files. SmarterStats can even read, and report on, logs generated from a Windows or Linux servers, so your platform doesn't matter! And if you decide you want to add more sites, or if your business grows, no problem: it's simple to upgrade any license, at any time!

Start by understanding your web presence

Whether on a Windows or Linux machine, SmarterStats provides everything a site owner needs to fully understand what goes on "behind-the-scenes" of their online presence. Don't just analyze data; turn understanding into action!

With true website statistics that reflect actual customer behavior, it's possible to better plan when to begin new marketing campaigns, pinpoint areas of improvement, increase staffing levels to accommodate an increase in seasonal traffic, know where to target advertising and more!

Monitor displaying SmarterStats website analytics

 
There are no translations available.

What are Cloud Servers?

In some respects cloud servers work in the same way as physical servers but the functions they provide can be very differently. When opting for cloud server, clients are renting virtual machine space rather than renting or purchasing physical servers. They are often paid for by the usage or depending on the capacity required at any particular VM .

Traditionally there are two main options for hosting: shared hosting and Cloud Server hosting. Shared hosting is the cheaper option whereby the servers are shared between the hosting provider’s clients. One client’s website will be hosted on the same server as websites belonging to other clients. This has several disadvantages including the fact that the setup is inflexible and cannot cope with a large amount of traffic. and always NOT allow to have server adminisgtrator password and server side administration. Cloud Server is a much more advanced form of hosting, whereby clients purchase virtual servers. This means that the  cloud server is dedicated to them with no other clients sharing it. In some instances the client may utilise multiple applications which are all dedicated to their use. Cloud servers allow for full control over sharing base hosting. The downside is that the required capacity needs to be predicted, with enough resource and processing power to cope with expected traffic levels. If this is underestimated then it can lead to a lack of necessary resource during busy periods, while overestimating it will mean paying for unnecessary capacity.

With cloud server clients get the best of both advantage. Resource can be scaled up or scaled down accordingly, making it more flexible and, therefore, more cost-effective. When there is more demand placed on the servers, capacity can be increased rapidly to match that demand without this needing to be paid for on a permanent hardware basis. This is akin to a heating bill; you access what you need, when you need it, and then only pay for what you’ve used afterwards. 

Unlike physical server, Cloud servers can be run on hypervisor. The role of a hypervisor is to control the capacity of operating systems so it is allocated where needed. With cloud platform there are multiple cloud servers which are available to each particular client. This allows computing resource to be dedicated to a particular client if and when it is necessary. Where there is a spike in traffic, additional capacity will be temporarily accessed by a website, for example, until it is no longer required. Cloud servers also offer more redundancy. If one server fails, others will take its place.

Below are the key benefits of cloud servers:

  • Flexibility and scalability; extra resource can be accessed as and when required, scale up or scale down.
  • Cost-effectiveness; whilst being available when needed, clients only pay for what they are using at a particular time
  • Ease of set up; Cloud servers do not require much initial setup
  • Reliability; due to the number of available servers, if there are problems with some, the resource will be shifted so that clients are unaffected.
  • Higher Security; Client will have administrator password and define own security policy, full server management.

cloud-racks

 
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